At Paws and Whiskers, we know your pets are family — and we take shipping seriously so your order arrives safely and on time.
Processing Times
- All orders are processed within 1–2 business days (excluding weekends and holidays).
- Orders placed after 2 PM EST will be processed the next business day.
Shipping Methods & Delivery Times
We offer standard and expedited shipping options throughout the United States:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard (USPS/UPS) | 3–5 business days |
| Expedited (UPS/FedEx) | 1–3 business days |
*Please note: delivery times may vary during peak holiday seasons.
Domestic Shipping Only
At this time, we only ship to U.S. addresses, including:
- All 50 states
- P.O. Boxes
- APO/FPO/DPO military addresses
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your order directly through the shipping carrier’s website.
Shipping Delays
We are not responsible for delays caused by weather conditions, carrier-related issues, or incorrect/incomplete shipping addresses.
Missing or Lost Packages
If your package shows as delivered but you haven’t received it:
- Double-check your delivery location.
- Wait 24 hours.
- Contact our support team at [email protected].
We’ll help resolve the issue or file a claim if needed.