Last Updated: March 2026
OUR 30-DAY MONEY-BACK GUARANTEE
At Paws & Whiskers, your dog’s health and your satisfaction are our top priorities.
We proudly stand behind the quality of our products. If you are not completely satisfied, we offer a 30-day money-back guarantee designed to be simple, fair, and transparent.
ELIGIBILITY FOR REFUNDS
To qualify for a refund, all of the following conditions must be met:
– Your request must be made within thirty (30) days of confirmed delivery
– The product must have been purchased directly from pawsandwhisker.com
– Limited to one (1) claim per customer or household
– You must provide valid proof of purchase (order number or receipt)
– Coverage is limited to one (1) order and a maximum of two (2) products per customer
This policy is designed to allow customers to try our products risk-free while preventing misuse of the guarantee.
PRODUCT USAGE
We encourage consistent use as directed for best results.
– Products may be opened and used and still qualify for a refund
– Results may vary depending on your dog’s individual health and condition
REFUND PROCESS
Once your request is reviewed and approved:
– Refunds will be issued to the original payment method only
– Please allow 5–10 business days for processing depending on your financial institution
– Original shipping costs are non-refundable unless the product was damaged or incorrect
RETURNS (IF REQUIRED)
In most cases, physical returns are not required.
If a return is requested:
– Instructions will be provided by our support team
– Customers may be responsible for return shipping costs unless the item was defective, damaged, or incorrect
NON-REFUNDABLE CONDITIONS
Refunds may be denied in the following situations:
– Requests submitted after the 30-day guarantee period
– Products purchased from third-party sellers or unauthorized retailers
– Multiple or repeated refund claims that suggest abuse of the policy
– Evidence of intentional misuse, resale, or fraudulent activity
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or incorrect:
– Contact us within seven (7) days of delivery
– We will provide a replacement or full refund at no additional cost
HOW TO REQUEST A REFUND
To initiate a refund request, please contact our support team:
Email: info@pawsandwhisker.com
Please include:
– Your order number
– A brief explanation of the issue
We aim to respond within 24–48 business hours.
OUR COMMITMENT
Paws & Whiskers was created to help dogs live healthier, happier lives.
If our product is not the right fit for your dog, we are committed to making it right in a fair and respectful way.
Refund & Return Policy