We want you and your pet to be completely satisfied with your purchase from Paws and Whiskers. If for any reason you are not happy with your order, please review our return and refund terms below:
1. Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase is required for all returns.
2. Non-Returnable Items
- Opened or used supplements
- Items marked as final sale
3. How to Initiate a Return To start a return, please contact our support team at [email protected] with your order number and reason for return. We will provide return instructions and a return shipping label if applicable.
4. Refunds
- Once your return is received and inspected, we will notify you via email.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
5. Exchanges We do not offer direct product exchanges. If you wish to replace an item, please return the original and place a new order.
6. Damaged or Defective Items If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you.
6. Limitation of Liability Paws and Whiskers shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.
7. Modifications We reserve the right to modify these Terms of Service at any time. Continued use of our site after any changes constitutes your acceptance of the new terms.